FAQ

Turn Around Time

Standard Production requires 10 working days beginning the day after receiving your official approval and/or when payment is received. This does not include time required for shipping. Keener Marketing, Inc is not responsible for any delays in shipping caused by delivery services, weather conditions, etc.

Rush Availablity

If you need your items sooner than standard turnaround time allows, we can put a “rush" status on your order and rush production upon request for an additional fee and as the current production queue allows. Rush fees are calculated based on the items printed, the quantity of items printed, the need by date, and other similar factors. Some orders do not qualify for a rush status. Please call if you think you may need to rush your order. Rush availability can only be guaranteed upon approval of proofs, but rush availability can be estimated if your Keener Marketing, Inc. contact is made aware that you may need to rush your order. A rush status only expedites production. If interested in expediting the shipment of your order, inform your Keener Marketing, Inc. contact.

Proofing Process

After you have placed your order with a Keener Marketing, Inc. representative, your contact will assign it to a designer. Please wait 24-48 hours for your contact to send the digital proof(s) of your item(s) via email. Upon receiving the digital proof(s), You will review each proof to confirm that all information is correct and to see if you would like to make any edits. Prices quoted include 3 proofs of your materials. Please be sure to notify your contact of all changes needed right away so that they can can finalize your pieces within 3 proofs. After the 3rd proof, there will be an additional $10 fee per proof sent. An approved proof is printed as is. Keener Marketing, Inc. is not liable for errors in a final product that is approved by the customer.

Price Quote Request

Some items do not have standardazed pricing and may require custom quotes. If you do not see a price listed with the desired item, please call or email for a custom quote. Custom quotes may take 2-4 working days depending on the how custom and how specialized the item is.